Frequently Asked Questions (FAQs)

1. What products does Zvicent offer?

Zvicent offers a wide range of premium perfumes, stylish watches, and quality cosmetic products for men and women.

2. Do you deliver all over Pakistan?

Yes, we provide nationwide delivery across Pakistan.

3. How long does delivery take?

• Major Cities: 2–4 business days
• Other Cities & Remote Areas: 3–7 business days

Delivery times may vary due to courier operations, weather conditions, or public holidays.

4. What payment methods do you accept?

We accept:
• Cash on Delivery (COD)
• Bank Deposit / Bank Transfer

5. Are there any additional charges on COD orders?

Yes. Customers will bear:
• 2% Sales Tax
• 2% Income Tax

These charges are added to the final order amount for COD orders.

6. How can I track my order?

Once your order is dispatched, a tracking number will be shared with you so you can track your shipment in real-time.

7. Can I exchange a product?

Yes. Products can be exchanged within 7 days of delivery if they are damaged, defective, incorrect, or missing items, subject to our Return & Exchange Policy.

8. Can I return a product?

Returns are accepted only for damaged, defective, or incorrectly delivered products. The item must meet our return eligibility requirements.

9. Are perfumes and cosmetics returnable?

For hygiene reasons, opened or used perfumes and cosmetics cannot be returned or exchanged unless received damaged or incorrect.

10. What should I do if I receive a damaged or wrong item?

Contact our support team within 48 hours of receiving your order and provide clear pictures or videos of the issue along with your order number.

11. Can I cancel my order?

Orders can only be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.

12. Are your products original?

We are committed to providing quality products and ensuring customer satisfaction with every order.

13. How can I contact Zvicent?

You can contact us through our website, social media pages, WhatsApp, or customer support channels for any assistance.

14. Do you offer free shipping?

Free shipping promotions may be available from time to time. Please check our latest offers and announcements for details.

15. What happens if I enter the wrong address?

Please ensure your address and contact information are correct. Zvicent is not responsible for delays or delivery issues caused by incorrect customer information.

Still have questions? Feel free to contact our support team—we're always happy to help!