Return & Exchange Policy
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, we can’t offer you a refund or exchange.
Our policy lasts 7 days. If 7 days have gone by since your purchase, we can’t offer you a refund or exchange.
Any claims for damaged/defective items must be submitted within 7 days after the product is received.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer:
1) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2) Any item that is returned more than 7 days after delivery
3) Sale Items cannot be RETURNED, It can only be Exchanged
Refunds (if applicable)
Only Full Priced items can be returned/Refund. Please email us at zvicentperfumes@gmail.com or call at 03703957575 if you want to return any goods.
Customer will return the product to our address on their own Expense. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow 1-3 Business days for Inspection and refund processing.
Customer will return the product to our address on their own Expense. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow 1-3 Business days for Inspection and refund processing.
If you are approved, then your refund will be processed minus shipping charges, and a credit will automatically be applied to your credit card or Via Online Bank Transfer, within a certain amount of days. Note, Cash on Delivery refunds will only be processed via Online bank transfer.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zvicentperfumes@gmail.com.
Shipping
To return your product, please email at zvicentperfumes@gmail.com and ship it to our warehouse address below:
Zvicent
B2-255 Phase 2 Gulshan-e-Hadeed Karachi
B2-255 Phase 2 Gulshan-e-Hadeed Karachi
03703957575.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.